Returns & Exchanges

Please review the following policy before placing your order.

Order Cancellations

Because every Dot & Meaning piece is made to order, cancellation requests must be submitted within 48 hours of placing your order.

Orders cancelled within 48 hours are eligible for a full refund. After 48 hours, your order may have entered production and can no longer be cancelled.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To report an issue, please provide:


  • Your order number


  • Clear photos of the item


  • A brief description of the issue

Once we review the issue, we'll work with you on an appropriate resolution.

Exchanges

Because Dot & Meaning pieces are made to order and may include personalized details, exchanges are only available for items that qualify under our exchange policy

  • Items must be unworn and in their original condition.

  • Exchange requests must be submitted within 48 hours of delivery.

  • Items that have been worn, altered, damaged or customized after delivery are not eligible for exchange.

  • Exchange requests must be approved before the item is shipped back.

Please contact us before sending any item back. We'll provide the appropiate instructions once your request has been reviewed.

Important Notes

  • All approved returns or exchanges must be reviewed before an item is sent back.

  • Items must be unworn and in their original condition.

  • Personalized or customized pieces are final sale unless the item arrives damaged or there is an error on our part.

  • Original shipping fees are non-refundable once an order has shipped or entered production.

  • Dot & Meaning reserves the right to decline requests that do not meet the conditions outlined in this policy.